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Frequently Asked Questions

TODO: Content Director — Replace placeholder answers with the finalized copy. Group questions if the list grows beyond ~15.

General​

What is KBD Systems?​

TODO: Content Director — One-paragraph answer aligned with the homepage tagline.

How is this different from Squarespace or Wix?​

TODO: Content Director — Cover the build-it-for-you angle, the SMS/AI services, and the templates.

Who owns my content?​

You do. If you ever cancel, we'll export your content (pages, posts, images) so you can take it with you.

Plans and pricing​

What's the difference between Essential, Growth, and Pro?​

TODO: Content Director — Summarize the tier matrix and link to the live pricing page.

Can I change plans later?​

Yes. Upgrades are instant. Downgrades apply at your next billing cycle. See Billing & Subscriptions.

Is there a long-term contract?​

TODO: Content Director — Confirm month-to-month vs annual commitment policy.

Setup​

How long does setup take?​

TODO: Content Director — State current target turnaround (e.g., "DIY: same day; DWY: 3 business days; DFY: 5–7 business days").

Do I need to know HTML or design?​

No. The admin is point-and-click. If you can edit a Google Doc, you can edit your site.

Can I use my own domain?​

Yes — see Managing Your Domain.

Editing​

Can I add custom pages?​

TODO: Content Director — Cover the "Pages" collection: yes, with title/slug/body, included on all plans.

Can I add e-commerce?​

TODO: Content Director — Cover that e-commerce is included starting with the Growth plan.

How do I add a video?​

TODO: Content Director — Cover both embed-from-YouTube and direct upload (with file-size limits).

Billing​

How do I update my card?​

See Billing & Subscriptions → Update your card.

Can I cancel any time?​

Yes. See Billing & Subscriptions → Cancel.

Do you offer refunds?​

TODO: Content Director — State current refund policy.

Support​

How do I contact support?​

See Getting Help.

What's Done-With-You?​

It's our flat-fee add-on where we do a specific task for you. See Done-With-You upgrade.