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Getting Help

If you've hit a wall, here's how to get unstuck.

TODO: Content Director — Replace this placeholder with finalized response-time SLAs and support channels.

Self-serve​

Most of what you need is on this site:

Use the search bar at the top to find things by keyword.

Email support​

Email support@kbdsystems.com with:

  • A short description of what you're trying to do
  • A screenshot if it helps
  • The URL where the problem is

TODO: Content Director — Confirm SLA (we said "1 business day" but the contract is finalizing).

Done-With-You upgrade​

If you'd rather have us handle the change, our Done-With-You package is a flat-fee add-on where one of our specialists takes the steering wheel for you. Common cases:

  • Moving your existing Squarespace/Wix site over
  • Setting up your blog with the first few posts
  • Wiring up Google Business Profile, reviews, and local SEO
  • Loading your full product catalog

TODO: Content Director — Add the current Done-With-You pricing and turnaround SLA. Link to the order form once available.

When to use what​

SituationBest path
"How do I…"Search these docs
"Something looks wrong on my site"Email support
"I want this done for me"Done-With-You
"I'm thinking about cancelling"Billing → "Talk to us first"